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iBook Blues

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The troubles continue with trying to get my hands on my iBook. I called FedEx again today to see if they’d made any progress (since after 5 attempts they still hadn’t called me back with any sort of status update whatsoever). I talked to one guy who couldn’t help me, so he put me on to Paul in International shipping (since the iBook technically gets shipped from Taiwan). Paul called around to check up on the status of things (again, that’s time number 5), and came back to me with… surprise, surprise – “don’t know”. He then realised that I should probably talk to someone in IPD, so he checked… but of course they had shut already. They are the people I need to talk to to force them to declare the package lost apparently.

At this point I decided to call IPD anyway (1-800-455-4588), and see what was happening. They were, indeed shut. I got an answering machine. No option to leave a message. Fine.

I called Apple to see if there was any way I could get them to just call it lost and go ahead and bill FedEx for the loss and send me a new laptop. Apparently they have to do their 3-day investigation thing, which means nothing will happen now until next Tuesday most likely. At that point, I’m going to request:

  • A replacement iBook
  • A free iPod
  • Overnight shipping

We’ll see what happens. Apparently someone from Apple’s investigation team might call me on Monday… I won’t hold my breath.

Written by Beau Lebens

November 12th, 2004 at 4:00 pm

Posted in Uncategorized

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