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Logitech Are Evil

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So it’s been a while since it happened; I’ve had time to calm down, they’ve had time to rip off a bunch more people. It’s time I tell the story about my wrangle with Logitech’s Customer ‘Support’.

You may remember that I had some problems with my Logitech Bluetooth Headset. By the end of all of that, I just wanted to return the headset, get my money back, and try something else entirely.

That’s when things got interesting.

Basically, it went something like this…

Them: We’re not going to be able to send another replacement product sir, since we’ve already done that and it hasn’t worked.

Me: That’s fine, I don’t want to return it, I want my money back.

Them: I’m afraid we can’t do that either sir, we can’t issue a refund on the product because we don’t believe it is defective.

Me: So what am I supposed to do?

Them: We believe your phone is faulty – take it to a Nokia store and have them fix it.

Me: There’s nothing wrong with the phone – the headset doesn’t work with your bluetooth hub on my computer.

Them: We believe your phone is faulty…

repeat

So there you have it – basically they replaced it a couple times, it still didn’t work, so they tell me to piss off. End of story – no other options. Brilliant.

I now officially hate Logitech, it’s just a pity that they still have some products I really like (such as the diNovo), otherwise I could entirely boycott them.

Written by Beau Lebens

December 31st, 2004 at 4:00 pm

Posted in Uncategorized