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Defective Logitech Headset

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I’m returning my headset to Amazon for a replacement already! I contacted Logitech support, and basically they said return it because it sounds defective. I suppose that’s a good thing (i.e. that they aren’t messing me around).

This will be my first return to Amazon. I’m very impressed with their service for purchases, so we’ll see how things go with a return 🙂

First slight problem – part of their process is to print out a label that you use on your return package, so that you don’t have to pay postage. On their page where it is generated, it looks great. Of course they forgot that the default setting is to not print background or borders, so it doesn’t look as good when printed. They should have generated the entire thing as an image and done it exactly as they wanted… Oh well.

Written by Beau Lebens

July 28th, 2004 at 4:00 pm

Playing with my Logitech Bluetooth Mobile Headset

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My headset got here today, Amazon don’t mess around!

On first appearances – totally cool 🙂 It is a big big/bulky when you put it on (sticks out from your ear a bit, and waggles when you flick your head around), but it sits nicely, and feels quite comfortable, so it’s ok, and like I mentioned, I don’t need it to be ultra-sleek anyway. The case that it comes with is really cool – doubling as a charging cradle and travel protection case. I plugged it in and got it charging while having a quick look at the manual. Nothing too interesting, basically one button handles everything, it’s just a matter of how long you hold it down.

Pairing the headset with my phone (Nokia 6230) was extremely easy – just put the headset in discoverable mode (turn off, then hold down the magic button until the light flashes blue + red), then tell my phone to search for available enhancements (via the Bluetooth menu). A pairing code is required, but that’s just ‘0000’, as the manual states. Enter that and you’re off.

Then I started noticing some problems… browsing around with the headset connected, I’d get the volume indicator come up randomly, repeatedly. Turns out that the headset was disconnecting and reconnecting every couple of seconds.

I thought I’d give it a go with my iPAQ (H5500). Very similar process, equally simple. Headset into discoverable, then on the iPAQ you go to the Bluetooth Manager, make a new connection, select ‘Headset’ as the type. You need to search for it, then enter the pairing code (0000) and you’re connected. I chose not to bother with a secure/encrypted connection, since it’s just audio.

2 seconds later, I hear the tone on the headset that says it’s disconnecting, then another 2 seconds and it connects again. Same problem as with my phone – repeated disconnect/reconnect.

Since I was still at work at this stage, I decided I’d leave it until I got home to have a proper look at things.

When I got home, I had the chance to also try connecting to my PC. Now of the 3 different connections I have available, I at least expected my PC to work. I’m connecting a LOGITECH headset, to my computer, via the LOGITECH Bluetooth Hub. Guess what – same problem. I can pair it perfectly, and it thinks it’s connected, but then it just disconnects and reconnects again and again.

I’ve emailed Logitech tech support, but from my experience, they’re not very good. Amazon are going to have a return on their hands in the near future I think. Fingers crossed that the Logitech people just send me a new one or something, because I definitely think it’s something wrong with the headset. 3 attempted connections; 3 of the same faulty connection problems; sounds like a firmware problem to me!

Written by Beau Lebens

July 24th, 2004 at 4:00 pm