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iBook Blues

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The troubles continue with trying to get my hands on my iBook. I called FedEx again today to see if they’d made any progress (since after 5 attempts they still hadn’t called me back with any sort of status update whatsoever). I talked to one guy who couldn’t help me, so he put me on to Paul in International shipping (since the iBook technically gets shipped from Taiwan). Paul called around to check up on the status of things (again, that’s time number 5), and came back to me with… surprise, surprise – “don’t know”. He then realised that I should probably talk to someone in IPD, so he checked… but of course they had shut already. They are the people I need to talk to to force them to declare the package lost apparently.

At this point I decided to call IPD anyway (1-800-455-4588), and see what was happening. They were, indeed shut. I got an answering machine. No option to leave a message. Fine.

I called Apple to see if there was any way I could get them to just call it lost and go ahead and bill FedEx for the loss and send me a new laptop. Apparently they have to do their 3-day investigation thing, which means nothing will happen now until next Tuesday most likely. At that point, I’m going to request:

  • A replacement iBook
  • A free iPod
  • Overnight shipping

We’ll see what happens. Apparently someone from Apple’s investigation team might call me on Monday… I won’t hold my breath.

Written by Beau Lebens

November 12th, 2004 at 4:00 pm

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Apple iBook G4… Maybe

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Apple

So I folded – I bought a Spacintosh. I’ve ordered a 12″ iBook G4, 768 Mb RAM, 80Gb HDD, Airport, Bluetooth – should be pretty sweet. I got a little carried away and also bought an AirTunes Express, and a subscription to .Mac.

Since it’s new toys, and I like to get my new toys quickly, I paid the extra $20 to get it sent 2-3 days by FedEx.

That was on the 6th of December. Note the date of this post. I still don’t have my iBook.

I have the .Mac CD – which is useless without the iBook. I ordered the AirTunes separately, so I’m not expecting that yet, but the iBook should definitely be here. According to FedEx’s tracking, it should have been here 2 days ago. It’s been (allegedly) sitting in Honolulu since 8:30pm on the 7th! You know what this means. It’s been stolen.

FedEx haven’t talked to me much yet, but I’m hoping to get this sorted out. Somehow or other, paid for by someone other than me (this time), I’m getting that iBook, and it had better be soon. I want it before I go on a ’round the world trip (starting early December), so they’d better get themselves sorted out pretty quickly.

When I get it, I’m looking forward to playing with the WiFi access on it, and in particular trying out AirTunes.

Written by Beau Lebens

November 11th, 2004 at 4:00 pm